Q: I'm not receiving Zoom emails (invitations and reminders for online workshops/meetings)

All Zoom invites and reminders will come from no-reply@zoom.us. If you are not receiving Zoom emails, but are receiving our emails, there are two common problems: Zoom emails maybe be getting filtered to your spam/junk folder. Your organisation may be blocking emails from Zoom Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end). Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom. Links to join are unique so please don't share your link.

Question 1

Where do I find information about my program?

Accepted Answer

Your program page is the best place to find information about your program. All programs pages that you have access to will be listed and linked on your dashboard.

Your program page will include (if applicable):

an overview of what is included
key dates
links to book coaching sessions
the status of your Digital Health Check and a link to your Digital Health Check once completed
any forms that you need to fill out

**Please note that participant-specific information will only be visible on your program page when you are logged in.

Important program information, dates and links are also generally emailed to you from programs@navii.com.au - so check your inbox for emails from Navii. And even better, add programs@navii.com.au to your address book/contact list to ensure emails from us get to your inbox.

Question 2

How to I join a live webinar?

Accepted Answer

Webinars are run through Zoom. Links to join are emailed through Zoom (no-reply@zoom.us).

You will receive an initial invitation, as well as a reminder, 1 day and 1 hour before the webinar is due to commence. Each of these emails will include your link to join.

If you cannot find your zoom link go to your program page and click the button to re-register.

Question 3

I'm not receiving Zoom emails (invitations and reminders for online workshops/meetings)

Accepted Answer

All Zoom invites and reminders will come from no-reply@zoom.us.

If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:

Zoom emails maybe be getting filtered to your spam/junk folder.
Your organisation may be blocking emails from Zoom

Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end). Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.

Links to join are unique so please don't share your link.

Question 4

When will I find out if I've gotten into a program

Accepted Answer

The best place to find an answer to this question is through your program coordinator. They will generally email the successful applicants. We then follow this up with an email including program information and instructions.

Question 5

How can I change my details once enrolled?

Accepted Answer

Once you have confirmed your participation and validated your details using the "Welcome to the program" email (the first email you would have received from Navii), you are considered enrolled.

On your My Account area, you will be able to change/update at any time, at no cost:

First name
Last name
Business name
Digital Engagement Health Check ™ urls

Note that if your program components have already been initiated, these details will only be taken into consideration at the next initiation of your program components. This means that if your Digital Engagement Health Check ™ has already been queued to start, these details will not be updated until another Digital Engagement Health Check ™ gets initiated.

Changes that need to be requested in writing

Any changes not listed above are considered a 'change of enrolment'. To do so, you need to fill out our change of enrolment request accessible from the button on your program page.
Your request will be sent to the client and program coordinator. Please be aware that changes of enrolment that cannot be automated incur a fee. The client will contact you if this is the case to get your approval if this is the case.

Example of change of enrolment that may incur a fee:

Examples of “change of enrolment” include (but are not limited to)

Change of email address and/or contact details of the participant
Change of program participant (e.g. staff member has left the business)
Re-subscribing a participant that unsubscribed or marked our emails as spam.
Change of asset URLs for the Digital Engagement Health Check ™ once it has been initiated (which happens immediately when the participant is onboarded.
Note: If the participant wants to update their asset URLs for us to consider in their subsequent Digital Engagement Health Check, they can do so by themselves from their Account detail area of their ‘My Account’ area. Note that these details will only be taken into consideration for their subsequent Digital Engagement Health Check ™ if it has not yet been initiated. Doing so after it has been initiated will be considered a change of enrolment.
Requesting the DHEC ™ to be completed at a different time
Requesting the coaching to be brought forward or completed post-coaching timeframes.

Question 6

Where do I find my courses?

Accepted Answer

All courses that you have access to can be found on your dashboard. You can quickly navigate to your dashboard from your program page from the button under quick access beside your action items.

Question 7

How do I book a coaching session?

Accepted Answer

1. 1. Navigate to navii.com.au and login with your username and password. Reset your password if you can't remember it by clicking the password reset link
  2. You will be redirected to your Dashboard (if not, click My Services in the main menu and choose Dashboard)
  3. Look for a link to your program page on your Dashboard or click the green "My Program" on the navigation menu
  4. You will be redirected to your program page. If coaching is included in your program you will find a coaching area similar to the one below. Click the "Book Coaching" button
  5. You will be redirected to the coaching booking page. Filter by the topic you’d like to focus on. Select a coach, date and time for your coaching session.
    Once you have booked your booking is automatically confirmed.
    Look for a confirmation email in your inbox. If you use a digital calendar this booking would have automatically been added to it. Familiarise yourself with the information in the confirmation email. Notice the special links to book or reschedule.

Question 8

How do I reschedule / cancel a coaching session?

Accepted Answer

Once you have booked a coaching session, you will have until 24h prior to the session to reschedule or cancel the session. Else it will be considered forfeited.

To reschedule or cancel you must follow the below steps:

Look for your original confirmation email in your inbox or search your calendar. Use the search term "navii.com.au" if you can't find it. Please check your spam and your bin.
Click the reschedule or cancel, as per screenshots below

[caption id="attachment_72289" align="alignnone" width="800"]

Example of a calendly booking in your inbox.[/caption][caption id="attachment_72290" align="alignnone" width="844"]

Example of a Calendly booking in your calendar.[/caption]

Question 9

What are coaching calls/support calls

Accepted Answer

The below may or may not be included in your program. Check your program page for inclusions.

Twice monthly, you may enjoy the security and support of our team via our Live Group Coaching Calls. These are small group support calls where we’ll do our best to answer any strategic & marketing questions or troubleshoot any technical questions you may have.

They occur every 2nd Tuesday of the month at 12 – 1 pm QLD time and every 4th Thursday of the month at 10 – 11 am.

You need to sign up for every coaching call you’d like to attend as they’re delivered in our Zoom meeting room so have your mic and camera on as everyone is here to help each other and everyone will be able to see and hear you.

Visit the support calls page to book.

Question 10

What can you expect from your 1 on 1 coaching session?

Accepted Answer

The below may or may not be included in your program. Check your program page for inclusions.

All of our sessions are tailored to achieve your objectives and fix your own issues. You can expect our session to be hands-on, full of advice and we will most likely share screen and be able to fix issues right there on the spot by taking control of your mouse.

For example, we could:

improve your website’s Search Engine Optimisation by structuring your page’s content to follow Google’s recommendations
configure Google Analytics
review and update your Google My Business listing
review your marketing campaigns and show you how to track their success in Google Analytics
offer a general project scope for all of the set-up of your digital strategy
help you to optimise your business' Facebook page or Instagram account
teach you how to write a blog post
set up automation with free third-party services and tools to free up your time
feed your Instagram images directly into your site, and so on

Question 11

What is/included in a Digital Engagement Health Check ™?

Accepted Answer

The Digital Engagement Health Check ™ is a tool we have developed to help you quickly assess what areas of your online presence need improvement to provide a better online experience to your potential clients.

The DEHC™ is a very detailed assessment of your business’s online presence. It provides a thorough analysis of important aspects of your website, Facebook, Instagram, and Google My Business profiles.

Navii will conduct a scan against detailed criteria for each platform with recommendations on how to improve in these areas.

Not all programs include a Digital Engagement Health Check ™. You can always buy one separately here.

Question 12

Can I update the details I have provided for my Digital Engagement Health Check ™?

Accepted Answer

In order to complete a Digital Engagement Health Check ™ of your business, we have collected information such as:

Website URL
Facebook URL
Instagram URL
Your industry sector

These details were provided by yourself either at the:

expression of interest stage through your industry organisation/council
on our Navii checkout page when you signed up for a product/package or program yourself.

If you have joined us via an expression of interest, we will show you the details provided when we send you the enrolment email.

Once you confirm your enrolment using the link provided and click the confirmation on our account creation page, these details will be final and will not be able to be modified.

Note: we send you 2 emails and SMS reminders to check the details provided. If we haven't heard from you after these reminders you will be automatically enrolled and won't be able to modify your details.

Question 13

How can I change who in my business is participating in the program?

Accepted Answer

Before setting up your account in Navii you will receive an email to confirm the participant name. It is important you pay attention to this email as all program components (e.g. zoom, Digital Engagement Health Check™, coaching calls, one on ones) will be attached to this participant.

Once confirmed, this cannot be changed unless it is a case of force majeure. In this instance please contact your industry organisation who is funding your program who will liaise with us.

Navii is funding 500 Australian small businesses to receive 12 months of digital support to improve their online presence and sales.

The program is fully subsidised

What's included

Digital Launchpad includes $1,265 worth of support to the first 500 eligible Australian small businesses

Professional Digital Engagement Health Check ™

Valued at $275

Fortnightly coaching and premium support

Valued at $740

Courses and template library

Valued at $250

Navii has proudly supported 5,000+ Aussie businesses to improve their digital proficiency and online presence

The majority of small to medium businesses in Australia are not keeping pace with consumers and their digital adoption

Who is this program for?

The goals of the progam

1

Ensure your customer finds you first and understands clearly what your offer is

We will help you

2

Ensure your ideal customer can engage with your on their teams

We will help you

3

Be found and engage on social media channels

We will help you

4

Your ideal customer can choose to purchase from you online (and re-purchase)

We will help you

HOW TO APPLY

Navii is funding the program for 500 Australian small businesses. Here are the steps to take to apply.

Apply now for Stage 1

ABOUT NAVII

Wherever you are located in Australia, Navii will support you to grow your small business without wasting time and money on mistakes and false starts.

Stay informed with Practical Tips so your business stays competitive in the digital world

Brisbane
Head office

Sydney

Melbourne

Adelaide

Agnes Water

Navii is funding 500 Australian small businesses to receive 12 months of digital support to improve their online presence and sales.

The program is fully subsidised

What's included

Digital Launchpad includes $1,265 worth of support to the first 500 eligible Australian small businesses

Professional Digital Engagement Health Check ™

Valued at $275

Fortnightly coaching and premium support

Valued at $740

Courses and template library

Valued at $250

Navii has proudly supported 5,000+ Aussie businesses to improve their digital proficiency and online presence

The majority of small to medium businesses in Australia are not keeping pace with consumers and their digital adoption

Who is this program for?

The goals of the progam

1

Ensure your customer finds you first and understands clearly what your offer is

We will help you

2

Ensure your ideal customer can engage with your on their teams​

We will help you

3

Be found and engage on social media channels

We will help you

4

Your ideal customer can choose to purchase from you online (and re-purchase)

We will help you

HOW TO APPLY

Navii is funding the program for 500 Australian small businesses. Here are the steps to take to apply.

Apply now for Stage 1

ABOUT NAVII

Wherever you are located in Australia, Navii will support you to grow your small business without wasting time and money on mistakes and false starts.

Stay informed with Practical Tips so your business stays competitive in the digital world

Brisbane Head office

Sydney

Melbourne

Adelaide

Agnes Water

Ensure your ideal customer can engage with your on their teams

Brisbane
Head office