We know this space. The Navii team built Velluto Health, a clinical preparation engine that automates everything between a booking and a consultation. Before the patient walks in, the GP has a prepared summary. That is one automation in one workflow in one type of practice. There are dozens more.
General practice in Australia is under more pressure than at any point in the last two decades. Bulk billing policy changes. Rising patient expectations. Workforce shortages. Administrative burden that grows with every new compliance requirement. The practices that survive this period will be the ones that find ways to do more with the team they already have.
The admin load in general practice
A typical GP practice runs Best Practice or Medical Director as its clinical software. HotDoc or HealthEngine for online bookings. Medicare Online for claims processing. My Health Record for shared health summaries. Plus a phone system, an email system, and usually a paper-based or semi-digital recall system.
Your reception staff manage the gaps between these systems. They check the booking system, open the clinical record, verify the patient’s details, check for outstanding results, print or prepare the patient summary, and flag anything the GP needs to know before the consultation. For a practice seeing 40 patients per GP per day, this adds up fast.
What a Chief Agent Officer would change
Pre-consultation preparation
This is where Velluto Health started. The period between a patient booking and walking through the door is predictable. The patient has a history. They have recent pathology results. They have medications. They may have a referral letter from another provider.
An AI agent pulls all of this together before the appointment. It checks Best Practice or Medical Director for the patient’s active conditions, recent test results, current medications, and overdue health assessments. It generates a one-page preparation summary. The GP opens it at the start of the consultation instead of spending the first 3 minutes reading through the record.
Three minutes saved per consultation. Forty consultations per day. That is 2 hours of GP time recovered. Every day.
Medicare billing and MBS item selection
Medicare billing is not simple. The MBS has thousands of item numbers. The difference between a Level B and Level C consultation affects both the rebate and the patient’s out-of-pocket cost. Bulk billing incentive changes mean practices need to track which patients attract the higher rebate and which do not.
An AI agent can analyse consultation notes and suggest the most appropriate MBS item number based on what was documented. It flags where a consultation might qualify for a higher item if additional documentation is included. It tracks bulk billing eligibility across the patient base. Not replacing the GP’s clinical judgment. Supporting it with data.
Recall management
Every GP practice has a recall list. Patients due for diabetes checks. Cervical screening. Immunisations. Chronic disease management reviews. Most practices manage recalls through a combination of Best Practice flags and manual phone calls.
An AI agent monitors recall schedules, sends personalised reminders to patients via their preferred contact method, follows up with non-responders, and updates the clinical record when appointments are booked. Your practice nurse stops chasing recalls and starts doing clinical work.
Referral tracking
A GP sends a referral to a specialist. The patient may or may not make the appointment. The specialist report may or may not come back. In a busy practice, referrals fall through cracks. Patients get lost in the system between their GP and the specialist.
An AI agent tracks every outgoing referral. It checks whether the specialist report has been received within the expected timeframe. It flags outstanding referrals for follow-up. The GP has visibility over the entire referral cycle instead of relying on the patient to report back.
Practice Incentives Program and accreditation
PIP quality improvement incentives require practices to collect data, identify improvement areas, and document their activities. RACGP accreditation standards require documented policies, procedures, and evidence of compliance across dozens of standards.
Most practice managers handle this alongside everything else they do. An AI agent can continuously monitor PIP data requirements, flag when targets are at risk, and generate the documentation needed for accreditation reviews. Compliance becomes a background process rather than a quarterly panic.
My Health Record and interoperability
The Australian Digital Health Agency expects practices to contribute to My Health Record. Shared health summaries, discharge summaries, and event summaries all need to be uploaded. Many practices are behind on this because it adds another step to already overloaded workflows.
An AI agent can generate shared health summaries from the clinical record and prepare them for upload. The GP reviews and approves. The manual step of composing and uploading the summary is removed.
The automation principle in clinical practice
Sabrina Ramonov demonstrated a single command that automates a 13-step content distribution workflow. Search, transcribe, format, quality-check, publish to 7 platforms. Three hours become 10 minutes.
Clinical workflows have the same structure. A patient books an appointment. That triggers a chain of preparation tasks. Each task has defined inputs and outputs. Each follows rules. The clinical judgment happens during the consultation. Everything before and after can be supported by AI agents that handle the operational steps automatically.
Why Navii
Navii is the fractional Chief Agent Officer for small Australian professional practices. We built Velluto Health. We understand clinical software, Medicare billing, and the operational reality of running a GP practice with limited staff and unlimited administrative demands.
The team behind Navii has supported over 13,245 small businesses across 13 years, backed by $2 million in government funding. We build AI systems that work in real clinical environments, not conference demos.
If your practice is drowning in admin while trying to see more patients, we should talk.