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Terms and Conditions

The terms that govern your use of navii.com.au and our services.

Introduction

In these terms and conditions, “we”, “us” and “our” refers to Navii Pty Ltd (ABN to be confirmed). Your access to and use of all information on this website, including the purchase of our services, is provided subject to the following terms and conditions.

We reserve the right to amend these terms at any time and your continued use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We recommend that each time you access our website you review these terms and conditions.

Our Services

Navii provides AI consulting services to help small and medium businesses adopt and benefit from artificial intelligence. Our services include, but are not limited to:

  • AI visibility assessments and audits
  • AI systems integration and automation
  • AI strategy development and coaching
  • Digital transformation consulting

Services are delivered remotely or in person as agreed between Navii and the client.

Engagement Process

Services typically begin with an initial consultation to understand your business needs and goals. The scope, deliverables, timeline and fees for any engagement are agreed in writing before work commences.

For larger engagements, Navii may provide a proposal or statement of work outlining the agreed scope. Any changes to the agreed scope may result in adjustments to fees and timelines.

Fees and Payment

All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable. Payment terms are as specified in the relevant proposal, statement of work or invoice.

We reserve the right to amend our prices at any time. Any price changes will not affect engagements already agreed in writing.

Navii reserves the right to suspend or delay the delivery of services where payments are overdue. Interest may be charged on overdue amounts at the rate prescribed under the Penalty Interest Rates Act 1983 (Qld).

Intellectual Property

Client Data

All data, content and materials provided by the client to Navii remain the property of the client. Navii will not use client data for any purpose other than delivering the agreed services, unless otherwise authorised in writing.

Deliverables

AI systems, automations, integrations and other deliverables built by Navii for the client are licensed to the client upon full payment of all applicable fees. This licence is non-exclusive, perpetual and limited to the client’s own business use.

Navii’s Proprietary IP

Navii retains all intellectual property rights in its proprietary tools, frameworks, methodologies and processes. Nothing in these terms transfers ownership of Navii’s proprietary IP to the client.

Website Content

The copyright to all content on this website including graphics, images, layouts and text belongs to us or we have a licence to use those materials. All trade marks, brands and logos used on this website are either owned by us or we have a licence to use them. Your access to our website does not licence you to use those marks in any commercial way without our prior written permission.

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of an engagement. This obligation does not apply to information that:

  • Is or becomes publicly available through no fault of the receiving party
  • Was already known to the receiving party before disclosure
  • Is independently developed by the receiving party without reference to the confidential information
  • Is required to be disclosed by law or court order

This confidentiality obligation survives the termination of any engagement.

Data and Privacy

We handle all client data with care and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For full details on how we collect, store and use personal data, please refer to our Privacy Policy.

Where our services involve access to client systems or data, we will only access what is necessary to deliver the agreed services and will follow reasonable security practices at all times.

Website Terms

When you visit our website, we give you a limited licence to access and use our information for personal use only.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Third Party Links

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

You may link to our website without our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Disclaimers

Navii provides its services with reasonable care and skill. However, we do not guarantee specific outcomes from our services. Results from AI visibility assessments and optimisation work depend on external AI platform algorithms and other factors outside our control.

Whilst we take all due care in providing our services, we do not provide any warranty either express or implied including without limitation warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

Statutory Guarantees and Warranties to Consumers

Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of services to you, and as a consumer the C&C Act gives you statutory guarantees.

Attached to these terms and conditions are:

  1. Schedule 2 of the C&C Act; and
  2. those statutory guarantees, all of which are given by us to you if you are a consumer.

If you are a consumer within the meaning of Schedule 2 of the C&C Act of our services then we give you a warranty that at the time of supply of those services to you, if they are defective then:

  1. We will provide the services again or rectify any defect; or
  2. Wholly or partly recompense you if they are defective.

As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:

  1. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
  2. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
  3. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.

Limitation of Liability

If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:

  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
  2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
  3. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with us.
  4. We do not participate in any way in the transactions between our users.

Indemnity

By accessing our website or engaging our services, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or your engagement of our services.

Termination

Either party may terminate an engagement by providing 14 days written notice to the other party. Upon termination, the client is responsible for payment for all work completed and expenses incurred up to the date of termination.

Navii will provide the client with all completed deliverables upon receipt of payment for work completed. Clauses relating to confidentiality, intellectual property, limitation of liability and indemnity survive termination.

Complaints

We constantly strive to provide the best possible service, and we endeavour to address your feedback and resolve any concern you have quickly and fairly. Our aim is to resolve complaints within 5 working days. Where possible we will resolve your complaint in the moment. If we need additional time to get back to you, we will let you know. Should we be unable to resolve your concern at your first point of contact, we will refer the complaint to our executive team.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.