Digital Trends That Emerged During COVID

A short summary of the article written by Navii's CIO Fabienne Wintle called "Digital Trends That Emerged During COVID" that was featured on
First published on March 11, 2022
Last updated on May 9, 2023

Published in Women Love Tech

In this article, Navii’s CIO Fabienne Wintle spoke to Women Love Tech about the impacts that COVID has had on consumer behaviour and expectation and what businesses can do to meet these new expectations. The three trends that Fabienne identifies are improvements to online shopping and payment processing (particularly among older generations), the changing use of video in service delivery and the increased expectation around customer service and a business’ ability to meet customers where they are.

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