FAQs
Login
Freebies

Digital Trends That Emerged During COVID

A short summary of the article written by Navii's CIO Fabienne Wintle called "Digital Trends That Emerged During COVID" that was featured on WomenLoveTech.com.
First published on March 11, 2022
Last updated on May 9, 2023

Published in Women Love Tech

View the article

In this article, Navii’s CIO Fabienne Wintle spoke to Women Love Tech about the impacts that COVID has had on consumer behaviour and expectation and what businesses can do to meet these new expectations. The three trends that Fabienne identifies are improvements to online shopping and payment processing (particularly among older generations), the changing use of video in service delivery and the increased expectation around customer service and a business’ ability to meet customers where they are.

Image of buyer beware cheatsheet printed out and lying flat on a wooden desk

FREEBIES: Grab the Buyer Beware Cheatsheet + the Bonuses!

Pop your details below to download the Buyer Beware Cheatsheet and our extra bonuses, which include cheatsheets and our collection of must-knows packages in a 5-day free email course called Cut Through The Clutter!

Hannah Conroy

Hannah Conroy

Hannah is based in Navii's Melbourne office and works as the team's Content Producer. Her work involves researching, collating and creating much of our course content, video content and social media content. Hannah loves supporting passionate and engaged small business owners who want to up-skill and stay competitive in our digitally-driven world.

Stay informed with Practical Tips so your business stays competitive in the digital world

We’ll keep you current once a month on the latest digital tools and opportunities based on your needs.

Yes please!
Facebook Instagram Youtube Twitter Linkedin
+61 (0)7 3103 6566
[email protected]

Brisbane
Head office

Suite 1,
57 Woodfield Rd
Pullenvale QLD 4069 
Australia

Sydney

Suite 101,
18-20 Victoria St
Erskineville NSW 2043
Australia

Melbourne

11 Yeomans Street, 
Northcote VIC 307
Australia

Adelaide

Level 8, 50 Grenfell St, Adelaide SA 5000 Australia

Agnes Water

139 Bicentennial Dr
Agnes Water QLD 4677
Australia

aboriginal-flag

Our team would like to acknowledge the traditional custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We acknowledge that the sharing of knowledge has occurred across the lands and waterways of Australia for many thousands of years. As we continue to share stories and support small businesses we try to listen to the knowledge and practice that has always existed here and consider how we can contribute to the preservation of culture and Country wherever we live and work.

© 2021 Navii Pty Ltd ABN: 83 642 080 653 is a wholly owned subsidiary of
Digital Coaching International. All prices are in Australian Dollars.

This project is supported with grant funding from the Australian Government.

We use cookies to ensure you receive the best experience on our site. If you continue to use this site we will assume that you are a-okay with our terms.

got it