Help Centre

General FAQs

How does Navii work?

Navii's mission is to support small and medium-sized businesses by giving them access to digital tools and knowledge to increase productivity, profitability and time savings in their business. We want to point you in the right direction, motivate you and inspire you to make positive changes. We offer this through our online training courses, digital health checks, online consultations and more.

Where can I find out more about Navii's Online Courses?

We have courses to suit all abilities, schedules and budgets. Follow these links to find out more about our current courses:

For info on our 6-week Foundation course "Digital Bizkeeper 101" head to the course page - HERE
For info on our 'Mini-Course Library' - bite-sized, easy to digest courses - check it out - HERE
For info on our Next Steps Challenge course or webinar go to the course page - HERE

Are there any entry requirements for the Online Training Courses?

No, and all of our courses are delivered in plain English, not technical jargon!

Does Navii offer One-on-One consultations?

We sure do. We offer fully interactive "Private Consultations" which our skilled Digital Strategists will completely customise to you and your business. They will help you conquer your digital demons and leave you with actionable plan to continue on with. To BOOK or read more about 1:1 consultations simply click - HERE. If you feel like executive consultations would be more on your level, click HERE

Help! I'm a one-person show with no web developer or "tech person" on staff and I have digital problem I can't solve alone!

We've got you. We offer 'Fix-it-for-me' sessions conducted by a member of our skilled Tech Team who will help you fix any digital tech issue. They'll even check your SEO, analytics and more while they're at it. To BOOK simply head to our private consultation page - HERE

Can Navii assess MY business and give me recommendations to improve it?

Yes! We call this a Digital Health Check. Our skilled Digital Strategists will manually conduct a comprehensive assessment of your business's 'digital footprint', looking at your website, Facebook, Instagram, Google My Business and more. You will receive a detailed report outlining your opportunities and immediate actions to take to improve your online presence. To BOOK or read more about this service just click - HERE

Website FAQs

I can't see the content I should be seeing

If you can't see the content you have purchased or should have access to please do the following:

Refresh your browser - this will resynchronise your permissions
If that doesn't work please chat to us on Live Chat or contact our team by emailing help@navii.com.au

Account Questions

How do I log into Navii?

To log into your account, click on the "Log in" button at the top right of the Navii website or click HERE. Then enter your email address and password.

I've forgotten my password

To reset your password go to the "Lost password" page and click on "Lost Password". Please note you will need the original email address that your Navii account was set up with. We will email the details to reset your password to this email address.

How do I change my password?

Once you're logged into the Navii website, click on your profile picture (or the circle with the funky pattern) in the top right of your screen. This will take you to the "My Account" page. Scroll down to find the menu on the left and select "Account Details". Simply follow the prompts shown to change your password. Please note you will need to know your current password to do this.

I can't find Navii's emails

If you can't find any emails from us, be sure to check your "spam" or "junk" folders. If you do find our emails in your spam or junk folder, you can teach your mail's filter to allow future messages by doing one or all of the following:

Move our email/s to your Inbox
Add our email address to your emails' 'Contacts' or 'Address book'
Click "OK" on the 'Not Spam' button.

How do I update my address?

Once you're logged into the Navii website, click on your profile picture (or the circle with the funky pattern) in the top right of your screen. This will take you to the "My Account" page. Scroll down to find the menu on the left and select "Addresses". Simply click on "Edit" and follow the prompts to change your address.

Update your credit card details

Once you're logged into the Navii website, click on your profile picture (or the circle with the funky pattern) in the top right of your screen. This will take you to the "My Account" page. Scroll down to find the menu on the left and select "Payment Method". Simply follow the prompts to update your credit card details. Please note that due to the many automations and integrations on our website we can only accept credit card payments.

Where do I find my invoices?

There seems to be an issue with the website

There seems to be a technical issue with the Navii website. In many cases you can solve technical issues by trying the following:

Clear your browser cache and then reload the page. You can clear your cache by following the instructions - HERE
Make sure you are using a recent browser. Our site should work on nearly all modern browsers, but it is worth checking out - HERE

Help Centre

General FAQs

Website FAQs

Account Questions

Stay current

The Basics

The Business

Location

FYI

Head office

Sydney

Melbourne

Adelaide

Agnes Water