Help Centre

General FAQs

Navii provides independent, tailored advice and support to Australian small business owners through digital tools and knowledge to increase profits and help save time in their business.


The Navii team is made up of passionate small business enthusiasts and digital coaches who aim to:

  • help small businesses navigate the vast web of information about using digital in business
  • provide trusted advice and tested technology solutions that help businesses drive their growth and productivity
  • guide small businesses on their next steps in going digital.

Navii's mission is to support small and medium-sized businesses by giving them access to digital tools and knowledge to increase productivity, profitability and time savings in their business.  We want to point you in the right direction, motivate you and inspire you to make positive changes. 

We offer this through:

There are so many reasons to love being a member of Navii!

  • We are here when you need us, with options to access digital help and advice 24/7
  • Membership inclusions offer incredible value for money consisting of a digital Mini-Course Library, live training discounts and industry discounts. You can even upgrade to receive access to our Premium support options.
  • No matter the size of your team or where you are located, you never have to feel alone in your digital journey as we offer our support remotely
  • Our Navii support team are skilled and experienced and have already helped the thousands who have entrusted us with their digital needs - saving them time, money and sanity!
  • You have the support, knowledge and camaraderie of hundreds of fellow Navii members 
  • Can we welcome YOU to the crew? Yes? Click - HERE!

We have courses to suit all abilities, schedules and budgets.  Follow these links to find out more about our current courses:

  • For info on our 6-week Foundation course "Digital Bizkeeper 101" head to the course page - HERE
  • To view the bite-sized, easy to digest courses, head to our 'Mini-Course Library' - HERE
  • For info on our free, 5-day Next Steps Challenge course go to the course page - HERE

No, and all of our courses are delivered in plain English, not technical jargon!

That said, you will need to have basic digital literacy skills to be able to work through the course materials (i.e. you should be comfortable using a computer and navigating the internet).

Yes, to some extent we can. However, all of our courses and training content are designed for people with at least a basic level of digital literacy.

If you feel that you will need a lot of assistance in learning to use your computer, navigating the internet and apps on your mobile phone, you might like to look for some other resources that can assist you with building your confidence.

We recommend the learning service Be Connected. This is an Australian Government initiative aimed at increasing the confidence, skills and online safety of Australians in using digital technology. The Be Connected topic library has lots of resources on a range of topics including the absolute basics, cyber safety, how to use specific devices (e.g. apple iPad, Windows desktop, etc).

We sure do.  We offer fully interactive "Private Consultations" which our skilled Digital Strategists will completely customise to you and your business.  They will help you conquer your digital demons and leave you with actionable plan to continue on with.


To BOOK or read more about 1:1 consultations simply click - HERE.  If you feel like executive consultations would be more on your level, click HERE 

We've got you.  We offer 'Fix-it-for-me' sessions conducted by a member of our skilled Tech Team who will help you fix any digital tech issue.  They'll even check your SEO, analytics and more while they're at it.


To BOOK simply head to our private consultation page - HERE

Yes!  We call this a Digital Health Check.  Our skilled Digital Strategists will manually conduct a comprehensive assessment of your business's 'digital footprint', looking at your website, Facebook, Instagram, Google My Business and more.  You will receive a detailed report outlining your opportunities and immediate actions to take to improve your online presence. To BOOK or read more about this service just click - HERE

No. Navii is an independent 100% Aussie-owned small business dedicated to supporting other small and medium businesses to improve their confidence and capabilities in a digital age.


Navii was established using the Empowering Business to go Digital grant in 2020. The grant was a key outcome of Australia’s Federal Government’s Small Business Digital Taskforce report.

Not if you’re not ready to. We have lots of free resources available to assist you in your digital development.


When you do feel ready to take the next step and invest in your learning journey, we offer a range of online courses, tools and services to help small businesses with any budget.


If you would like funding to support your learning journey, we can also assist you to write a grant application, reach out to our team to let us know which business development grant you are interested in.

Yes, we are happy to assist international business owners, however, please be aware that all of our training comes from an Australian perspective. While many of the principles and strategies we teach will apply in an international context, some parts of our teachings will be specific to the Australian context.

Our team has significant experience in creating marketing strategies for small businesses.  We have the skills, knowledge and expertise to identify the opportunities in your marketing assets and develop an actionable digital strategy to meet your goals.  Find out more about this service by clicking - HERE

Absolutely.  We pride ourselves on being experts in digital capability development and offer tailored workshops and business mentoring to suit the specific objectives and unique characteristics of your group.  This service offers a cohesive and cost-effective way to upskill a group of operators at the same time and bring them to the same level.  We have run hundreds of workshops and dozens of statewide programs in Australia and Overseas, helping to grow the success of these destinations.
You can find more information about this service - HERE 

If you're not at a stage where you're ready to purchase our service that's totally fine and we can still support you through our private Facebook Support Group. The group is free to join for any small business owner and is managed and monitored by Navii coaches. Whether you're seeking general business advice or stuck on a specific tech issue, ask the group and receive advice from our coaches as well as other business owners.

If you're seeking funding to support your business's digital development we recommend checking out our short online course Successful Grants Funding where we provide advice on how to find and apply for government grants PLUS a list of currently available grants. If you're considering applying for a grant that you can use you would like to put towards training and education with us, reach out to our customer service team to find out how we can help your application.

Website FAQs

If you can't see the content you have purchased or should have access to please do the following:

Refresh your browser - this will resynchronise your permissions 
If that doesn't work please chat to us on Live Chat or contact our team by emailing

We’ll keep you current once a month on the latest digital tools and opportunities based on your needs.

Head office

Suite 1,
57 Woodfield Rd
Pullenvale QLD 4069 


Suite 101,
18-20 Victoria St
Erskineville NSW 2043


5 Molesworth St
Hawthorn East VIC 3123


120 Kenilworth Rd
Parkside SA 5063

Agnes Water

139 Bicentennial Dr
Agnes Water QLD 4677


Our team would like to acknowledge the traditional custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We acknowledge that the sharing of knowledge has occurred across the lands and waterways of Australia for many thousands of years. As we continue to share stories and support small businesses we try to listen to the knowledge and practice that has always existed here and consider how we can contribute to the preservation of culture and Country wherever we live and work.

© 2021 Navii Pty Ltd ABN: 83 642 080 653 is a wholly owned subsidiary of
Digital Coaching International. All prices are in Australian Dollars.

This project is supported with grant funding from the Australian Government.