Navii's Help Centre
I am Navii's Program Coordinator and Customer Service Advocate.
We have created these FAQs to help you make the most of your Navii experience.
Be sure to check them out by clicking the link in the Table of Contents or heading straight to the question. You will find screenshots and videos to help you.
If anything is still unclear, feel free to reach out on Live Chat.
Table of Contents
General FAQs
Email issues
I am not getting your emails
Prior to going into the causes of why you may not be getting our emails, it is important for you to know that emails are just there to provide you with further information which is available on your program page.
The only email you need from us is the first one, which tells you how to create your account.
Our emails are either sent from help@navii.com.au or programs@navii.com.au.
Likely causes of you not getting our emails
- Check your promotions/spam folders as they may have gotten filtered there by your email provider. Search your inbox/promotions/spam folders for emails from Navii or programs@navii.com.au. Add program@navii.com.au and help@navii.com.au to your address book/contact list to ensure future emails from us get to your inbox.
- Double check what email you used to join the program. It may have been misspelled or you might be looking in the wrong inbox if you have several email addresses.
- If you have previously or even recently unsubscribed from Navii, you will not be receiving any emails from us. If this is the case you will need to lodge a "change of enrolment" form. Please be aware that these changes attract an fee. However, you can always log into Navii even if you have marked us as spam. Your login will work as well as any password reset email.
- You may have a problem with our emails being blocked by your email provider or by a firewall. Unfortunately, there is nothing we can do about this and you will need to talk to your IT support.
I'm not getting Zoom emails
The important thing to understand is that even if you're not getting Zoom emails, you can go to your program page and click the link to register for the upcoming webinars. Whilst we have already invited you, this is a quick way for you to make sure you can participate as once you have registered the thank-you page will give you the direct zoom link (that also is sent via email).
All Zoom invites and reminders will come from no-reply@zoom.us. Make sure you add this email address to your safe senders.
If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:
- Zoom emails may be getting filtered to your spam/junk/promotions folder.
- Your organisation may be blocking emails from Zoom
Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end). Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.
Please note we are not able to resend zoom links so please use the zoom webinar registration button as explained in the first paragraph.
Digital Engagement Health Check™
What elements of your online presence are assessed in the Digital Engagement Health Check™?
The Digital Engagement Health Check™. has been designed to help small businesses improve their online presence across their website, Google My Business, Facebook, and Instagram accounts.
How much detail does the Digital Engagement Health Check™ measure?
Navii will conduct a ‘secret-shopper’-style assessment of your digital footprint and provide you with a 57-point report in plain English (no tech jargon here) that will show you step by step why each point you failed needs to be fixed, and how to fix it.
Can I add extra assets or amend the assets I have provided?
Once our assessor commences your Digital Engagement Health Check™ (DEHC) the process cannot be amended. Your business may benefit from purchasing a secondary DEHC so you can compare the changes your business has made. Only one of each type of asset (e.g. Instagram) can be assessed per assessment. This means that if you have multiple accounts on any of the assessed platforms you will need to nominate only one to be reviewed.
How long is the report and is it cookie cutter to similar businesses like mine?
Unlike many other health checks you may find online, ours is manually completed by our expert assessors who have received extensive training and have industry experience. The DEHC is an assessment of your digital footprint and provides you with a 57-point report in plain English (no tech jargon here) that will show you step by step why each point you failed needs to be fixed, and how to fix it.
How do I know if the DEHC has worked for my business?
Once your business addresses the changes outlined in the Digital Engagement Health Check™, we recommend a secondary Health Check combined with one-on-one coaching to measure your progress. Our digital strategists will complete a secondary full Digital Engagement Health Check™ of your online assets, followed by a private 60 minute 1:1 coaching session (or three if you’re keen). These sessions are tailored to achieve YOUR objectives and fix YOUR issues based on your digital health check results. No cookie-cutter approach here!
Logging in
How do I log into Navii?
To log into your account, click on the "Log in" button at the top right of the Navii website or click HERE. Then enter your email address and password.
I've forgotten my password
To reset your password go to the Log in page and click on the "Lost your password?" link. Please note that you will need the original email address that your Navii account was set up with. We will email the details to reset your password to this email address.
How do I change my password?
Once you're logged into the Navii website, go to the "My services" tab in the main website menu and select "My Account". Scroll down to find the menu on the left and select "Edit Account". Simply follow the prompts shown to change your password. Please note you will need to know your current password to do this.
