Logo - Smart Company

E-commerce, video, and CX: Three key trends that SMEs must be focusing on in 2022

First published on March 21, 2022
Last updated on August 2, 2022

Published in Smart Company

In March 2022, Navii’s CEO Liz Ward was interviewed by Smart Company about the most important trends relevant to small business owners in 2022. In the article, Liz discusses the growth in online shopping since the beginning of covid, particularly among those dubbed the silver tech generation, aged 50 to 75 years old. Liz also covers the increasing utilisation of video as a  customer service tool. Finally, Liz discusses the changing expectations consumers have when it comes to customer experience and how digital tools such as live chat have progressed from nice-to-haves to must-haves.

Image of buyer beware cheatsheet printed out and lying flat on a wooden desk

FREEBIES: Grab the Buyer Beware Cheatsheet + the Bonuses!

Pop your details below to download the Buyer Beware Cheatsheet and our extra bonuses, which include cheatsheets and our collection of must-knows packages in a 5-day free email course called Cut Through The Clutter!

0 0 votes
Article Rating

How to get the best answer from our team

Be as precise as possible so that our team can provide you with the best answer. Use the below for screenshots/screenrecording and paste the link in your question. You will receive an email when we have responded to your question.

Notify of
Inline Feedbacks
View all comments
Would love your thoughts, please comment.x