Online customer experience tips that guarantee repeat business

A short summary of the article written by Navii's CEO Liz Ward called "Online customer experience tips that guarantee repeat business" that was featured on Small Business Answers.
First published on September 15, 2022
Last updated on May 9, 2023

Published in Small Business Answers

In this article, Navii’s CEO Liz Ward discusses how small businesses can provide a better online experience for their customers by providing valuable information. Liz’s advice is to approach online customer service in the same way you would with offline customer service. Someone browsing your website is not simply another Google Analytics statistic, they’re a real person with wants and needs, so how can you meet them in the digital context?

Media coverage Liz - Small Business Answers 15 September 2022

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