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Online customer experience tips that guarantee repeat business

A short summary of the article written by Navii's CEO Liz Ward called "Online customer experience tips that guarantee repeat business" that was featured on Small Business Answers.
First published on September 15, 2022
Last updated on May 9, 2023

Group Support Calls are one of our Digital Academy Membership benefits.
During our calls, both Navii and Tourism Tribe (sister company servicing tourism businesses) members are in attendance, so you may hear references to both brands.

Published in Small Business Answers

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In this article, Navii’s CEO Liz Ward discusses how small businesses can provide a better online experience for their customers by providing valuable information. Liz’s advice is to approach online customer service in the same way you would with offline customer service. Someone browsing your website is not simply another Google Analytics statistic, they’re a real person with wants and needs, so how can you meet them in the digital context?

Media coverage Liz - Small Business Answers 15 September 2022

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Hannah Conroy

Hannah is based in Navii's Melbourne office and works as the team's Content Producer. Her work involves researching, collating and creating much of our course content, video content and social media content. Hannah loves supporting passionate and engaged small business owners who want to up-skill and stay competitive in our digitally-driven world.

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